Frequently Asked Questions (FAQ)
+ Can I track my parcel?
Yes. All orders that have been completed come with a tracking number provided by Australia Post and sent via email (the email you ordered with).
+ Where is my tracking number?
Please check your spam and junk email folders for the completed email. There, at the bottom of the email, will be the tracking number.
+ I don’t have an email, where is it?
All orders, unless custom, are completed within three (3) business day from purchase and sent on a Tuesday or Friday (except for Inner Circle members). Please check your spam/junk email folder. You can view our full Delivery Policy HERE.
+ Why was my order Cancelled/Refunded?
In most cases, the address was incorrect. If you get a “Failed” notification it’s due to insufficient funds with your provider.
+ What’s the delivery time frame?
Usually within 2-7 business days within Australia. We use Australia Post for all deliveries. You can view our full Delivery Policy HERE.
+ Do you have a physical store?
Not as of yet, but we are working on it!
+ Where are you located?
Adelaide, South Australia.
+ I received my order and it is damaged. What do I do?
If you have received a faulty or broken item we are terribly sorry! Please fill out the contact form so we can come to a solution quickly. We will require photos. No Photo, No Refund
+ What is your return policy?
You can view our full Return Policy HERE.
+ I sent an email and still haven’t gotten a reply, why?
Please check your spam/junk email folder first. If there is no email to be seen, it may have been sent during close office hours. If this is the case, please allow up to two (2) business days to hear back from us.
+ What are your office hours?
We are open 9.30am to 5.30pm – Monday to Friday [except Public Holidays] ASCT.
+ I made a mistake on my order, can I change it?
No. Once the package has been paid for, there is no refund or exchange for change of mind or incorrect choice.
+ I put in the wrong address, can I change it?
If the package hasn’t been sent, Yes.
If the package has been sent, No.
Please ensure you enter the correct delivery address including your post code as parcels which are returned as undeliverable will incur a re-dispatch fee.
+ Do you ship internationally?
Yes, but only to a few selected countries as Australia Post does not deliver to all countries.
+ My refund isn’t the same amount as I paid. What’s going on?
Please keep in mind that we do not refund postage charges on Returns unless your order is faulty. Your refund amount will be the product price only. If you live outside Australia, your card provider will use a different exchange rate every day. This means that while our prices remain the same, the amount they work that out as in your currency changes over time, so the refund amount can vary slightly.
+ How does the Pre-order System work?
Some items on the website are marked as PRE-ORDER. These items are yet to be made. Once made, we will then dispatch your order in full.
+ I’m looking for a certain item, do you have it?
If you can’t see it listed in the webstore, we don’t have it. Terribly sorry!
+ Can you teach me?
Lessons are taught through workshops, spell boxes, online classes and through memberships.
+ I ordered a Tarot reading/Spell/Oracle reading and I haven’t received an email yet
Please check your spam/junk email folder. Readings and spells will be completed within 72 business hours of purchase, unless stated otherwise.
+ I love this item, what is in it?
Unless the ingredients are stated on the item, it is a proprietary blend of ingredients that we will not give away. Common allergies are always listed
+ How do I use my reward points?
Learn how to use your points and how to earn points HERE.